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Privacy Policy

How we protect and handle your personal information

Last updated: June 24, 2025

At Guide Drive ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website guide-drive.com or use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account or enroll in our courses
  • Subscribe to our newsletter
  • Contact us through forms or email
  • Participate in surveys or feedback sessions
  • Apply for employment with us

This personal information may include:

  • Full name and contact information (email, phone, address)
  • Payment and billing information
  • Educational background and learning goals
  • Course progress and performance data
  • Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and geographical location
  • Browser type and version
  • Operating system and device information
  • Pages visited and time spent on our site
  • Referring website and search terms used
  • Cookies and similar tracking technologies data

1.3 Course Performance Data

To provide personalized learning experiences, we collect:

  • Reading speed and comprehension scores
  • Memory test results and progress metrics
  • Time spent on lessons and exercises
  • Course completion rates and certificates earned
  • Learning preferences and customization settings

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

  • Providing access to our courses and learning materials
  • Personalizing your learning experience
  • Tracking your progress and providing performance feedback
  • Issuing certificates upon course completion
  • Processing payments and managing your account

2.2 Communication

  • Sending course updates and important announcements
  • Responding to your inquiries and providing customer support
  • Sending newsletters and educational content (with your consent)
  • Notifying you about new courses and special offers

2.3 Improvement and Analytics

  • Analyzing usage patterns to improve our services
  • Conducting research to enhance our teaching methodologies
  • Developing new courses and features
  • Ensuring website security and preventing fraud

2.4 Legal Compliance

  • Complying with applicable laws and regulations
  • Responding to legal requests and court orders
  • Protecting our rights and the rights of our users
  • Enforcing our Terms of Service

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services, including:

  • Payment processors for secure transaction handling
  • Email service providers for communications
  • Cloud storage providers for data hosting
  • Analytics providers for website improvement
  • Customer support platforms

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

  • Comply with legal processes or government requests
  • Protect the safety and security of our users
  • Investigate fraud or other illegal activities
  • Protect our rights, property, or safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy
  • Secure data centers and hosting infrastructure
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

  • Account Information: Retained for the duration of your account plus 7 years after closure for legal and tax purposes
  • Course Progress Data: Retained indefinitely to provide lifetime access to your achievements and certificates
  • Payment Information: Retained for 7 years as required by Canadian tax laws
  • Communication Records: Retained for 3 years for customer service purposes
  • Website Analytics: Aggregated data retained indefinitely; individual user data retained for 26 months

You may request deletion of your personal information at any time, subject to legal and legitimate business requirements.

6. Your Privacy Rights

Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the following rights:

6.1 Access and Correction

  • Request access to your personal information we hold
  • Request correction of inaccurate or incomplete information
  • Receive a copy of your personal information in a portable format

6.2 Consent Management

  • Withdraw consent for marketing communications at any time
  • Opt-out of non-essential data collection
  • Update your communication preferences

6.3 Deletion and Restriction

  • Request deletion of your personal information (right to be forgotten)
  • Request restriction of processing in certain circumstances
  • Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. For detailed information about our cookie practices, please refer to our Cookie Policy.

7.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality and security
  • Performance Cookies: Help us analyze website usage and improve performance
  • Functionality Cookies: Remember your preferences and personalize your experience
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

8. International Data Transfers

Your personal information may be processed and stored in countries other than Canada, including the United States, where our service providers operate. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by privacy authorities
  • Adequacy decisions by the Privacy Commissioner of Canada
  • Certification under recognized privacy frameworks
  • Explicit consent for transfers where required

9. Children's Privacy

Our services are designed for users aged 12 and above. We do not knowingly collect personal information from children under 12 years of age. If we become aware that we have collected personal information from a child under 12, we will take steps to delete such information promptly.

For users between 12 and 18 years of age, we require parental or guardian consent before collecting personal information. Parents and guardians have the right to review, request deletion of, or refuse further collection of their child's personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if you have an account with us
  • Post a notice on our website for significant changes
  • Obtain your consent for material changes that affect your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Guide Drive Privacy Officer
123 Learning Avenue, Suite 500
Toronto, ON M5V 3A8
Canada

Email: [email protected]
Phone: +1 (416) 555-0123
Fax: +1 (416) 555-0124

We will respond to your inquiry within 30 days as required by Canadian privacy law. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

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Transforming learning abilities across Canada through proven speed reading and memory development techniques.

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123 Learning Avenue
Toronto, ON M5V 3A8
Canada

Phone: +1 (416) 555-0123
Email: [email protected]

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